Key Image 03 - 2000.jpg
 

Getting you home
safely.

WELCOME TO TRINITY ROAD + AIR AMBULANCE SERVICES

 

TRINITY Road + Air Ambulance Services

TRINITY Road + Air Ambulance Services is a medical road and air ambulance service that you can rely on, 24 hours a day, 365 days a year. Whether you are faced with a medical emergency, at home, abroad, have a loved one who needs transferring, or you simply need advice on a medical transportation problem - we are here to assist you.

TRINITY Road + Air Ambulance Services is an independent company dedicated to providing the highest standards of medical transportation, via private road ambulance, air ambulance, or medical escorts on commercial flights.

Our staff members are handpicked for their professionalism, dedication to their patients, and experience in the field. Our priority is to put the patient first, never cutting corners for safety. We always endeavour to provide the best, high quality service that we can offer, matched with the best price.

We provide a unique private medical assistance service, offering everything from advice, to responding to a major-medical emergency, anywhere in the world.

 

"We are just a phone
call away ... "


0203 051 7870
(24 hours)
 

Serving the
UK and Abroad.
 

Road Ambulance

"By your side, 24/7, looking after you"

WHAT WE OFFER

TRINITY Road + Air Ambulance Services offer a comprehensive private ambulance service throughout the UK and Europe. We use resources from both our own fleet of ambulances, and from a network of specialised ambulance suppliers, depending on the case-by-case assessment.

Our vehicles are equipped to handle both basic life support and advanced life support patients, and can be crewed (depending on the patient’s condition) by EMT’s, Paramedics, or Ambulance Doctors - all of whom have years of experience in patient care and transportation.

Our dispatch centre operates 24 hours a day, and will coordinate with any ‘in motion’ cases, on a ‘minute-by-minute’ basis, as a matter of course. Our centre is operated by professional, caring staff, trained to ensure a smooth transit with each, and every case. 

In addition, TRINITY Road + Air Ambulance Services, offers for non-critically ill patients, repatriation by road from most European destinations. We have partners that operate a network of approved ambulance routes, who we work with ensuring a safe passage home. See our “repatriation” page.

SERVICES PROVIDED:

  • 24 hour Dispatch and Assistance
  • Pre-Planned or Emergency Service
  • Hospital and Nursing Home Transfers
  • Transfers for Medical appointments
  • EMT / Paramedic / Nurse / Doctors Crews, if required
  • Basic / Advanced Life Support
  • Transplant Transportation
  • Secure Escorted Transport

Air Ambulance

"Whatever the situation, wherever it is, we will get you home"

WHAT WE OFFER

We offer access to a wide range of air ambulance aircraft to suite the patients’ needs, across the world. These can range from short, medium or long range jets, capable of taking one or two stretchers. In critical cases, air ambulances can be configured to "Advance Life Support" status, manned with a full medical team. We try our best to cater for any eventuality.

OUR FLIGHT MEDICAL TEAMS

We handpick our medical teams for their professionalism, ability and patient care skills. We draw our team from a pool of established doctors, nurses, paramedics and anaesthetists, all of whom have experience in the air ambulance field.

From the point of the initial call for help, our teams will liaise with the family, hospitals, and authorities, to build a complete picture of the case in hand. Once this information has been finalised, our team will make a base assessment, from which an informed strategy will be made to ensure a safe and effective evacuation can take place. Our focus is the patient, at all times.

WHAT TO EXPECT WHEN YOU CALL US ...

When you make the initial call, we will need to …

  • Take as much information as possible with regard the patient, status and background of case.
  • Permission to obtain medical reports and information of the patient’s location
  • Establish a provisional budget
  • Establish a timescale for the potential evac.

Once we have this information, we will then make a provisional assessment with a suitable medical team, which aligns with the safest, and most financially pragmatic way to transport the patient. We will advise relatives and provide a full quotation as to the total cost expected. Once the go-ahead is given, our staff will plan a full bedside-to-bedside evacuation, according to the agreed timescale.

Funding can often be a great worry during these stressful times, and If necessary, we can help friends and families raise funds for the repatriation, using suitable payment options.


Medical Escorts

"Total bedside-to-bedside repatriations"

WHAT WE OFFER

For the non-critically ill patients, we can offer fully trained medical escorts on scheduled flights. If necessary, we can arrange for the patient to remain stretchered on the flight as well, for continuity of transport, and patient need. Airlines’ terms do vary, however, if stretchers are not allowed on a specific flight, there are options still available, such as being able utilise a first class fully-flat seat.   

This method of transportation often works out to be a cheaper option, and removes the need for chartering a dedicated air ambulance, although still requires a suitable medical team to accompany the patient. This also can be a more suitable option in the event that relatives wish to accompany the patient, due to space restrictions on smaller aircraft.

For long-haul flights, depending on the patients’ condition, a team of two or more medical escorts maybe required as part of the medical assistance team. Once the provisional assessment is complete, our on-duty medical director will advise accordingly.

Our service includes full bedside-to-bedside service, utilising our own network of trusted providers both abroad, and in the UK. We will also make sure that every part of the transfer is monitored by our on-duty medical team leader, ensuring a smooth transit.

NB. Oxygen can be ordered through the airline, and our assistance co-ordinators will arrange all the medical clearances and tickets as required.


Corporate Services

"We are just one phone call away ..."

In any profession, your employees / directors, and clients are your biggest asset, worth thousands of pounds in revenue to your organisation. Both sudden illness and accidents can happen at any time, and without warning. Very often, it is left to member of staff, who could be miles away from home, without the relevant experience to organise an emergency.

Would you be happier to have immediate response from a specialist company with years of experience and knowledge? Who can assess the situation, and get the right help to the director/employee/client, and move fast to contain costs, and manage the Emergency that may arise?

Our corporate assistance service has been developed with such emergencies in mind.

WHAT WE OFFER

Whatever the problem, as a subscriber member, all your employees and directors need to do, is to make ONE CALL to our 24/7 assistance centre any time, any day, and our fully trained assistance co-ordinators will get the right help to the right person without costing you a fortune.

Our corporate assistance plans "show that your company cares", after all, many companies throughout the world in days gone by, thought they would never need such services, and then found, "The unthinkable" happened to them, and found out to their cost, to the tune of thousands of pounds, and many hours lost, dealing with such a scenario, not forgetting the liability, exposure that they may be under, if the unthinkable happens.

Initial subscriptions are on a per individual basis (with discounts for large applications) and can be as little as a few pence a day.

For a "Free" survey and risk assessment, please contact us.


Insurance Failure

"We are here to help, in the most economical and safest way possible"

These days, it is very convenient to obtain travel insurance from many providers on the high street or on the internet. It is seen as a ‘must have’. Less common, however, is that research is done to establish whether the policy obtained, will cover all aspects of that particular holiday. Holiday makers find themselves doing adventurous activities, without the realisation that, if something goes wrong, they may not be covered by their policy.

Usually, this issue is uncovered at the point when a loved one is in a hospital bed, abroad, needing treatment, and a call made to the insurance provider reveals that cost incurred will have to be paid for privately. A far from ideal situation.

WHAT WE OFFER

Whilst we are not associated with any insurance firms, as an independent company, we are best positioned to offer you’re the most economical way of getting your loved one home, safely.

We have our own in house legal advisors who will look at your case, as soon as we are instructed, and we will help you finance the repatriation and get your loved one home. We will give you the straight and honest facts, so that you can make those difficult decisions with the proper and relevant information in front of you.

We will look at the situation and obtain the information together, medical reports, etc. Our medical team will design a ‘best-fit’ solution, and we will get your loved one home as soon, and as fast, as possible.


Terms & Conditions

"Whatever the situation, wherever you are - we will bring you home"

TRINITY Road & Air Ambulance services terms and conditions can be subject to change without prior notice to its customers.

BOOKINGS

All requested information must be given or submitted when placing your booking. Confirmation of the booking will be via email or verbally with all relevant information included. We do not take any responsibility for incorrect information given to us at the time of booking. Any expenses incurred in such a situation is the responsibility of the caller or person making the booking. It is the responsibility of the person booking to ensure that all the information supplied to us is correct.

It is also your responsibility to inform Us as to any changes that take place between booking and the case itself. This includes changes of contact details, addresses and most importantly the patient’s condition. It is the responsibility of the booker (If a medical professional) to ensure medical records are passed over to our medical team when the patient is collected. Also, to make sure the patient and any travelling escorts treat our medical team with respect. Abuse towards our medical team will not be tolerated and could lead to our refusal to treat or transport such a patient. Abuse to our staff could also lead to prosecution. If on arrival at a case our medical team deem that the information provided to us at the point of booking is so inaccurate that we cannot complete the booking to a safe and satisfactory level, we retain the right to withdraw our services

PAYMENTS

All cases are payable on booking by either credit card or cash, bank transfers can be made prior to case going ahead. At the time of booking you will be given, either a fixed price, or an estimate of price accordingly to the case. An Invoice may only be available to account clients or corporate identities on the discretion of the duty manager only.

All invoices are payable without discount of any kind in pound sterling within 7 days of the date of completion of the service provided and in no circumstances, may the client make any deduction or withhold payment for any reason at all. Where applicable, cancellation charges will be made as defined in the proposal.

Payments by credit card will incur the below listed fees:

  • Debit Card £ 0.30
  • Credit Card 2.25%
  • Dinners Club: TBA

A detailed invoice will be sent out to the client after the case has been completed.

On invoice cases, If the Client fails to pay the invoice by the due date and without prejudice to any rights of the provider, the buyer shall:

  • Forfeit any discount given in that invoice or in any other way agree.
  • Reimburse to the provider all costs and expenses (including legal costs) incurred in the collection on any overdue amount.
  • The client shall make all payments due under the agreement without any deduction whether by way of set-off, counterclaim, abatement or otherwise unless it has a valid court order requiring an amount equal to such deduction to be paid.
  • Until the provider is in possession of cleared funds, the client shall not be deemed to have made a payment.
  • If the client does not make payment as required, the provider may terminate the agreement.

CANCELATION POLICY

A minimum of 24-hour’s notice is required for cancellation of booking and is required in writing. Cancellations made on the day of the booking will incur a charge of 100%. All cancellations will be made by email in writing. No phone cancellations will be accepted.

SURCHARGES

Surcharges will be added as and when required, the client on booking a case will always be given estimated surcharges, but will be held responsible, if the patients’ medical conditions deteriorate whilst being transported and requires further medical treatment not estimated at the time of booking.

In the event of the vehicle being taken off road due to the patient being infectious for a deep clean a fee may be charge to the client of no more than £290, this will be notified to the client at the time of booking if known. Disposables will be charged to the client at standard rates which will also be notified to client if possible at the time of booking, but may be used as and when require without initial knowledge.

DAMAGE

The Client shall be liable for all damage to equipment caused by the client, their guests, participants or spectators. Such damage will be charged at the full replacement cost or the charge levied by third party suppliers.

EVENT COVER

For events where the duration is greater than five hours, suitable time must be allowed for our personnel to take breaks. Our staff are supplied purely for medical cover, and cannot be asked to provide other services such as security or marshalling. It is the responsibility of the client to ensure they have sufficient staff for all non-medical roles. It may be necessary for staff to leave the event site in order to obtain further medical care for any person or persons they are treating. we accept no liability should this mean that the event has to cease due to such a reduction of First Aid cover. You are advised to arrange appropriate “Event Cancellation” insurance. In the event of a booking over running past the agreed finish time we reserve the right to make an additional charge per hour, per staff member at the published rate for the grade of staff employed.

EVENT BOOKING & PAYMENT

The client must confirm all bookings by requesting our booking form or via email. The client’s signature, written or electronic, will confirm acceptance both of the quotation and of these terms and conditions. Confirmation of details by email will mean the same. Quotations are valid for three months from the date of quotation. For ALL EVENT bookings a non-refundable deposit of 20% of the total booking price is payable to secure the bookingFor ALL bookings, the balance of payment will be payable in full in advance unless otherwise agreed in writing by TRINITY Road + Air Ambulance Services Ltd. Payment must be provided in cleared funds at least 7 days prior to the event. Failure to provide payment as per this clause will result in the booking being cancelled with the full fee remaining payable. Our event manager at the event will arrange the deployment of our personnel, in line with their responsibility for the Health and Safety of Trinity staff under the Health and Safety at Work Act and any other relevant legislation. In the event of the cancellation of an event by the client, the following percentage of the quotation will be charged to the client: (a) Cancellation 28 days or more prior to the event – loss of deposit (b) Cancellation between 7 days and 28 days before the event - 50% of total quoted cost (c) Cancellation up to 7 days before the event = 100% of total quoted cost

PARKING + SPEEDING FINES

It is the client’s responsibility, to pay all parking and other charge’s if incurred whilst carry out the transportation booked. 

DISCLAIMER

The client understands and indemnifies the provider with any claims against them with regards to the transportation of the patient, if the patient’s condition deteriorates through the case due to natural causes or transportation, or against doctors’ advice or if the patient has discharged themselves from the care of a medical establishment. 

COMPLAINTS

All complaints should be taken up with the senior member of staff at the point of contact where the complaint arises. If this is not possible a complaint should be made in writing and sent to a company director at office@trinityambulance.co.uk or by post clearly marked “complaint”.

THE LAW

British Law shall govern the contract, which incorporates these terms and conditions, and the parties agree to submit to the exclusive jurisdiction of the English courts.


Careers

"As a company, we are only as good as the service our staff provide"

As a fresh and expanding company, we are always on the lookout for staff who are enthusiastic, professional, and who will go that extra mile for their patient.

We pride ourselves on ‘putting the patient first’, and find that all too often, the basics of care, compassion, are seconded due to cutting corners and time pressures.

Prospective staff must be motivated and able to work as a part of a team, in the potentially most challenging of circumstances, all with the focus of getting the patient home safely.

If you would like to be part of our team, and feel you have something to offer, please contact us via message/email, (see ‘contact’ page)

GENERAL ATTRIBUTES

  • Professional, caring, reliable
  • Happy to fly in all sorts of aircraft and helicopters, and on long journeys
  • Able to cope in situations outside of your comfort zone
  • Great communication skills
  • Fit and healthy
  • Able to respond at short notice (of course if you are on bank we will understand if you can’t)
  • Eagar to expand your knowledge in your chosen profession.

WE ARE LOOKING FOR …

  • Bank staff  
  • Doctors
  • Nurses
  • Paramedics
  • EMTs
  • First aiders  

 

Contact Us

If you are faced with a medical emergency, at home or abroad, have a loved one who needs transferring, or you simply need advice on a medical transportation problem. Please call us, and talk to one of our experienced staff who will be more than happy to help you. 

"We are just a phone call away ..."

0203 051 7870 (24 hours)

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